Dorian Nicolas Andrade Itaz  
Bachelor's Degree in Tourism

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Date/Place of Birth  
10/6/1999, Quito

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Nationality  
Ecuadorian

Driver's License  
 

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Skills  
Microsoft Office  
Leadership  
Communication  
Opera System  
Zeus System  
Amadeus GDS

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Languages  
Spanish  
English  
Ecuadorian Sign Language

Hobbies  
Playing sports  
Watching TV series  
Puzzles  
Listening to music

Profile

Tourism professional with a bachelor's degree from the University of the Americas. I consider myself a responsible person focused on achieving objectives and seeking both personal and professional growth. Prepared to use my skills and passion to advance a company's mission. Technologically proficient, I offer experience with many social media platforms and office technology programs. I bring a positive attitude, along with the willingness and motivation to learn new programs. Ambitious and capable of working independently or as part of a team.

Education

National Tour Guide, Illari Institute of Higher Studies, Quito  
May 2023 — May 2024

Bachelor's Degree in Tourism, University of the Americas, Quito  
March 2019 — February 2023

General Unified High School Diploma (BGU), Américas del Valle Educational Unit, Quito  
November 2013 — July 2018

• Flag bearer of the institution.

Work Experience

Operations Assistant, Viaje Hoy, Quito  
February 2024

Receptionist, Hotel Dann Carlton, Quito  
September 2023 — January 2024

Intermediate knowledge of the Zeus operating system, specifically in the front desk area. Responsible for properly billing individual and corporate accounts, as well as groups, airlines, and agencies. Provided assistance to internal staff and guests with their information requests while maintaining control of the reception and correspondence areas. Also supported administrative and operational activities, as well as the bell service area, to achieve the established objectives and daily goals. The position of night auditor was also part of my responsibilities.

Night Auditor, Hotel Dann Carlton, Quito  
September 2023 — January 2024

Checked in guests and handled their requests during the night. Reconciled accounts at the end of each day for every hotel point of sale.

Prepared the corresponding reports and supervised and monitored the hotel's accounting regarding income, expenses, and future budgets or projections.

Receptionist, Hotel Quito, Quito  
April 2022 — September 2023

Advanced knowledge of the Opera operating system in front desk and reservations. Provided assistance to internal staff and guests with their information requests while maintaining control of the reception and correspondence areas. Also supported administrative and operational activities, as well as the bell service area, to achieve the established objectives and daily goals.

Sales Associate, Dikati, Quito  
January 2022 — November 2022

• Provided excellent customer service at all times.  
• Assisted customers with all aspects of their in-store experience.  
• Supervised stock levels and managed inventory processes throughout the store.  
• Explained the chocolate-making process to foreign tourists, especially Americans and Canadians, at the Metropolitan Cultural Center of Quito, located in the Historic Center.

Internships

Reservations Agent, Travel Experience, Quito  
September 2021 — September 2022

During my time with the company, I demonstrated ability, punctuality, responsibility, and teamwork in carrying out the assigned duties.

These included:

1. Use of the SABRE system.  
2. Booking and ticket issuance.  
3. Hotel reservations.  
4. Preparation of national and international travel packages.  
5. Visa application forms.

Trainee Tour Guide, Church of the Society of Jesus, Quito  
October 2021 — May 2022

Conducted guided tours by presenting and explaining all information about the site, demonstrating specific skills in planning reception, coordination, orientation, and related activities for all tourists. The goal was to provide the best impression of the site and the best possible experience for both domestic and international visitors.

Courses

Internal Auditor Training under the Quality Standards Framework, University of the Americas  
November 2021 — April 2022

Internal Auditor Training under the Quality Standards Framework, University of the Americas  
November 2021 — April 2022

Internal Auditor Training under the Quality Standards Framework, University of the Americas  
November 2021 — April 2022

Planning and Development of the Sustainable Tourism Plan for Chunchi Canton, University of the Americas  
May 2021 — August 2021

Global Agreements for Sustainable Development, National Autonomous University of Mexico  
April 2021 — May 2021

References

Sebastián Cevallos from Hotel Dann Carlton  
0984018487

Paul Vázquez from Hotel Dann Carlton  
0987622422

Carlos Palacios from Hotel Quito  
0984058569

Soledad Lara from Hotel Quito  
0983153698

Edison Riofrio from Hotel JW Marriott  
0998054783

José Luis Rodríguez from Travel Experience  
0980180929 · travelexperiencejlr@gmail.com

Fabricio Andrade from Nuna Travel  
0984352230

Gabriela Diaz from Church of the Society of Jesus  
0991493775

ANDRADE ITAZ DORIAN NICOL